Legal Terms for Online Flower Orders in Reading

Terms & Conditions – Online Flower Delivery Reading

Introduction

Welcome to Flowers Reading, your trusted provider for online flower delivery in Reading and the surrounding areas. These Terms & Conditions govern your use of our website and the purchase of flowers and related products from us. Our objective is to provide transparency regarding the order process, payments, cancellations, liability, and your legal rights when shopping through our service. By placing an order with Flowers Reading, you agree to these Terms & Conditions. Please read them carefully before placing your order.

Scope and Application

These Terms & Conditions apply to all orders placed via the Flowers Reading website for delivery within Reading and its neighbouring localities. By using our website or placing an order for flower delivery, you confirm you are at least 18 years of age and capable of entering into legal agreements. These Conditions do not affect your statutory rights as a consumer under UK law.

Order Process

1. Browsing and Selection
Browse our curated flower arrangements and gifts through our online catalogue. Detailed descriptions and images are provided for your reference; however, actual flower varieties and arrangements may differ slightly depending on seasonal availability.

2. Placing an Order
After selecting your desired products, follow the online checkout process to place your order. You will be prompted to provide the recipient’s details, a delivery address within Reading or the surrounding areas, and your preferred delivery date (where applicable). Please ensure all information is accurate and complete; Flowers Reading cannot be held liable for delayed or undelivered items due to incorrect or incomplete address or recipient details supplied by you.

3. Order Confirmation
Upon placing your order, you will receive a confirmation notice via our website and/or to the contact details you provide. This confirmation is an acknowledgement that we have received your order request, but it does not constitute acceptance of your order. Acceptance occurs only when we dispatch the flowers to your specified address, at which point a contract is formed between you and Flowers Reading.

4. Delivery Areas
Our flower delivery service covers Reading and selected neighbouring regions. If you are uncertain whether a delivery address is within our coverage area, please consult our delivery policy before placing your order. Orders for addresses outside our specified delivery zones may be rejected and refunded accordingly.

Payments

1. Accepted Methods
Flowers Reading accepts a variety of secure online payment methods, including major credit and debit cards. Payment must be made in full at the time of placing your order. All transactions are processed in GBP (£ Sterling).

2. Pricing
Prices for products are displayed on our website and include VAT at the applicable UK rate. Delivery charges, if any, will be clearly indicated during the order process before you complete your purchase.

3. Payment Security
We utilise trusted third-party payment processors to safeguard your payment details. Flowers Reading does not store your full card details on our own servers to ensure a secure online shopping experience.

Order Amendments and Cancellations

1. Amending Orders
If you wish to make changes to your order after submission, you should contact us as soon as possible. While we will attempt to accommodate amendments, we cannot guarantee changes to orders that are already being prepared or have entered the delivery process.

2. Cancelling Orders
You have the right to cancel your order in accordance with the Consumer Contracts Regulations 2013. Due to the perishable nature of flowers, cancellations are only possible if your order has not yet been prepared or despatched. For non-perishable gift items, you may have a longer window for cancellation. Please refer to the product-specific information on our website for any additional details or restrictions.

3. Refund Policy
If your order is cancelled in accordance with our policy, a full refund will be issued to the original payment method. Refunds may take up to five working days to be processed, depending on your bank or payment provider.

Product Availability and Substitution Policy

All products are subject to availability. In the event that certain flowers or product elements are unavailable (for example, due to seasonal variations or supply issues), we reserve the right to substitute with items of equal or greater value, while maintaining the overall aesthetic and quality of the arrangement. We endeavour to notify you in advance if a significant substitution is required, however, delivery deadlines may occasionally necessitate substitutions without prior notice.

Delivery Terms

1. Delivery Times
We offer delivery services within Reading and specified local areas. While we make every effort to deliver on your chosen date (and, where offered, within selected time slots), delivery times are not guaranteed. External factors such as adverse weather, traffic, or events beyond our control may affect the timing of your delivery. We are not liable for delays caused by circumstances outside our reasonable control.

2. Recipient Availability
It is your responsibility to ensure that someone is available to accept and receive the delivery at the designated address. If no one is present, our courier may leave the flowers in a safe place, with a neighbour, or attempt a redelivery depending on the circumstances and at our discretion. Any re-delivery may incur an additional charge.

3. Failed Deliveries
If delivery cannot be completed due to incorrect address information, inability to access the property, or repeated absence of the recipient, the order will be returned to us. In such cases, you may be charged a re-delivery fee or, at our discretion, the order may be cancelled without refund if the item is perishable and cannot be resold.

Customer Obligations

When placing an order with Flowers Reading, you warrant that all information you provide is accurate, current, and complete. You agree not to use our services for unlawful purposes, to infringe the rights of others, or to place orders on behalf of third parties without their consent.

Quality Guarantee

We take pride in the freshness and quality of our flowers and products. If you are not satisfied with the condition of flowers upon delivery, please notify us within 24 hours of receipt with details and, if possible, supporting photographs. We will investigate your feedback in line with our customer satisfaction policy, which may include offering a replacement or refund where justified. Please note that due to the perishable nature of flowers, aftercare (such as trimming stems, refreshing water, and avoiding extreme temperatures) is essential to maximise their lifespan, and we cannot accept claims for items damaged due to improper care post-delivery.

Liability

1. Limitation
While we strive for excellence in both our products and delivery service, Flowers Reading’s liability to you in respect of any order is strictly limited to the purchase price of that order. To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential losses, whether arising from breach of contract, negligence, or otherwise.

2. Force Majeure
We are not liable for failure or delay in fulfilling our obligations if such failure is due to circumstances beyond our reasonable control. These include, but are not limited to, natural disasters, strikes, lockouts, fire, pandemic, transport disruption, civil unrest, or actions of third parties.

3. Statutory Rights
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or matters for which liability cannot be excluded under applicable law.

Privacy and Data Protection

Flowers Reading complies with all applicable UK data protection laws. Personal information provided during the order process will be handled in accordance with our privacy policy, and used solely for the purposes of fulfilling your order and enhancing your experience with us. We employ secure methods to protect your data and will never sell or disclose your details to third parties for marketing purposes.

Intellectual Property

All content on the Flowers Reading website, including images, text, branding, and product designs, are the intellectual property of Flowers Reading or our suppliers. You may not reproduce, copy, distribute, or use our content for any purpose other than for personal, non-commercial use associated with placing an order.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of or relating to them (including non-contractual disputes) are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Flowers Reading reserves the right to amend these Terms & Conditions at any time to reflect changes in law, business practices, or our services. Any changes will take effect as soon as they are posted on our website. It is your responsibility to check these Terms & Conditions each time you place an order, as the version in effect at the time of ordering will apply to your purchase.

Miscellaneous

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue to be valid and enforceable. Our failure to enforce any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

Contact and Customer Service

If you have any questions about these Terms & Conditions or require assistance with your online flower delivery order in Reading, please consult our website for information about how to reach our customer service team. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers across Reading and the surrounding areas.