Returns, Refunds and Complaints Policy
Our Fresh Flowers Guarantee in Reading
At Flowers Reading, we take pride in delivering beautiful, fresh flowers right to your doorstep. Our Fresh Flowers Guarantee ensures that every bouquet or arrangement arriving at your home or workplace will delight you, reflecting our commitment as a trusted local Reading florist. We serve households and businesses throughout the Reading area and are dedicated to providing only the best in floral quality and customer satisfaction.
Damaged-on-Arrival Policy
If your order arrives in less than perfect condition, please let us know immediately. While we take every precaution to package blooms securely, on rare occasions, items may be damaged during transit. Our policy covers:
- Obvious damage to flowers, foliage, or packaging upon arrival
- Incorrect or incomplete orders
To help us resolve the issue quickly, please notify us as soon as you receive the delivery and provide details of the damage. For documentation purposes, photographs of the problem are encouraged.
Freshness Window
We guarantee our flowers in Reading to be fresh for a minimum of 5 days from delivery when properly cared for. If you find that your flowers fade prematurely despite following the care instructions provided, we will be happy to discuss suitable options. Our commitment is to ensure every arrangement lives up to our fresh flowers guarantee.
Refunds and Replacement Options
Your happiness is our priority. In the unlikely event you are not satisfied due to the quality or condition of your flowers, we offer two straightforward solutions:
- Replacement: We can redeliver a fresh bouquet or arrangement as soon as possible to you in Reading.
- Refund: We can arrange a full or partial refund to your original payment method, depending on the nature and extent of the issue.
Requests for refunds or replacements connected to freshness or damage should be made within 24 hours of delivery so we can take prompt action and learn from your experience.
Complaints Procedure
We understand that occasionally expectations may not be fully met, and we take every complaint seriously. If you have any concerns about your order or our service, please follow these steps:
- Contact us promptly with details of your concern, referencing your order number if possible.
- Our team will listen, document your feedback, and gather any relevant information or images.
- We aim to respond to all complaints within two business days and will work with you to resolve the issue to your satisfaction.
All feedback, including complaints, is valued as an opportunity for us to improve our services for Reading’s community.
Trusted Local Florist in Reading
Flowers Reading is proud to serve households and businesses throughout Reading and the surrounding area. As your local florist, we are committed to building long-lasting relationships with our customers based on trust, quality, and care. Thank you for choosing us for your floral needs, and please rest assured that your satisfaction is always our top priority.
